Privacy Policy

1. General

IPTVSelect respects your privacy and handles your personal data with care. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our IPTV subscription service and website at iptvselect.com, you acknowledge the practices described in this policy.

2. What Data We Collect

We collect the following categories of personal data from our subscribers and website visitors:

  • Account and contact information: Your name, email address, phone number, and any other details you provide when signing up for our IPTV service or contacting our support team.
  • Payment information: Payment details are processed securely through our third-party payment partners. We do not store full credit card numbers or banking details on our servers.
  • Technical and usage data: IP address, browser type and version, device type, operating system, referring URLs, pages visited on our website, streaming quality metrics, and channel viewing patterns.
  • Communication data: Records of your communications with our support team via WhatsApp, email, or our contact forms, including chat transcripts and support ticket histories.
  • Cookie data: We use essential cookies for website functionality and analytics cookies (with your consent) to understand how visitors use our site and improve our service.

3. How We Use Your Data

We process your personal data for the following purposes:

  • To provide, maintain, and improve our IPTV subscription service, including processing your account registration and delivering live TV and VOD content
  • To process payments and manage your subscription, including billing, renewals, and refunds
  • To communicate with you about your account, service updates, technical support, and customer service enquiries
  • To comply with UK legal and regulatory obligations, including fraud prevention and lawful data requests
  • To analyse website usage and streaming patterns to improve our service quality and user experience
  • To send occasional marketing communications about offers and new channels, only where you have provided explicit consent

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing your personal data:

  • Contractual necessity: Processing required to provide our IPTV service to you under our terms and conditions
  • Legitimate interests: Processing for fraud prevention, service improvement, and network security
  • Consent: Marketing communications and non-essential cookies, which you may withdraw at any time
  • Legal obligation: Processing necessary to comply with UK laws and regulatory requirements

5. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your data with trusted service providers who process data on our behalf, including:

  • Payment processors (for subscription payment handling)
  • Email delivery services (for account and support communications)
  • Website analytics providers (Google Analytics, with anonymised IP data)
  • Cloud infrastructure providers (for streaming server hosting)

All third-party processors are contractually bound to comply with UK GDPR and handle your data only for the purposes we specify. We may also share your data if required by UK law, court order, or regulatory authority.

6. Data Retention

We retain your personal data for as long as your IPTV account is active and for a reasonable period after account closure (typically 12 months) to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements. Website analytics data is retained for 26 months. After the retention period, your data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include SSL/TLS encryption for all data transmitted between your device and our servers, restricted access to personal data on a need-to-know basis, and regular security audits of our infrastructure.

8. Your Rights Under UK GDPR

As a UK data subject, you have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data (“right to be forgotten”)
  • Right to restrict processing: Request limitation of how we use your data
  • Right to data portability: Request transfer of your data to another service provider
  • Right to object: Object to processing based on legitimate interests or direct marketing
  • Rights related to automated decision-making: Be informed about and challenge automated decisions

9. Cookies

Our website uses essential cookies for basic functionality such as session management and security. We also use analytics cookies (Google Analytics) with your consent to understand how visitors interact with our site. You can manage your cookie preferences through our cookie banner or your browser settings. Disabling certain cookies may affect website functionality.

10. International Data Transfers

Your personal data is primarily processed and stored within the United Kingdom and European Economic Area. Where we use service providers in countries outside the UK, we ensure appropriate safeguards are in place through Standard Contractual Clauses or adequacy decisions as recognised by UK data protection law.

11. Contact Us

To exercise your data rights or ask questions about this Privacy Policy, please contact us via our contact page at iptvselect.com/contact or via WhatsApp. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority, at ico.org.uk.

Last updated: July 2026