Refund Policy

IPTVSelect is committed to customer satisfaction. We want every subscriber to be confident in their choice, which is why we offer clear, transparent refund terms. This Refund Policy explains your rights and our process for refunds and cancellations. Please read it carefully before purchasing a subscription.

Free Trial: Test Before You Buy

We offer a free 24-hour trial to all new customers — no credit card required. This trial gives you full access to our complete channel lineup, VOD library, EPG, and all features. It is designed to allow you to test our service quality, including live sports streams during peak hours, channel switching speed, and device compatibility, before committing to a paid subscription. We strongly recommend using the free trial before purchasing, as it is the best way to ensure our service meets your expectations. Claim your free trial here.

Refund Eligibility Conditions

We offer refunds under the following circumstances:

  • First-time subscribers — 7-day money-back guarantee: If you have used your free trial and then purchase a paid plan, we offer a 7-day money-back guarantee from the date of purchase, provided you have used less than 10% of the subscription period. This gives you a full week to evaluate the service after committing to a paid plan.
  • Persistent technical issues: If you experience ongoing technical issues — such as persistent buffering, channel outages, or EPG inaccuracies — that our support team cannot resolve within 48 hours of being notified, you are eligible for a full refund regardless of how much time has elapsed since your purchase. We take service quality seriously and stand behind our infrastructure.
  • Service unavailability: In the event of extended service downtime exceeding 24 continuous hours due to factors within our control, you are eligible for a pro-rata refund or service extension.
  • Renewal payments: Automatic renewal payments can be cancelled at any time before the renewal date. Refunds for renewal payments that have already been processed are considered on a case-by-case basis, typically granted if requested within 48 hours of the renewal charge.

    • Non-Refundable Situations

    The following situations are not eligible for refunds:

  • Subscriptions purchased more than 30 days ago, unless experiencing unresolved technical issues as outlined above
  • Accounts terminated for violation of our Acceptable Use Policy, including unauthorized account sharing, reselling of streams, or any prohibited activity
  • Customers who have previously received a refund — we limit refunds to one per customer to prevent abuse of our guarantee
  • Partial months of an active subscription — we do not pro-rate cancellations for mid-cycle cancellations
  • Issues caused by the customer’s own internet connection, device compatibility, or network configuration that are outside our control
  • Change of mind after the 7-day money-back period has expired, if the service is functioning as described

    • How to Request a Refund

    Requesting a refund is straightforward:

    1. Contact our UK-based support team via WhatsApp at +44 7782 259896 or through our contact page at iptvselect.com/contact
    2. Provide the email address associated with your IPTVSelect account and a brief explanation of your refund reason
    3. Our support team will review your request and respond within 2-3 business days
    4. If approved, refunds are processed to the original payment method used at the time of purchase

    Refund Processing Time

    Once your refund request has been approved, please allow 5-10 business days for the refund to appear in your account, depending on your payment provider and bank processing times. You will receive a confirmation email from our team once the refund has been initiated. If you do not see the refund after 10 business days, please contact us and we will investigate with the payment processor.

    Cancellation Policy

    You may cancel your subscription at any time by contacting our support team. Cancellation stops any future automatic renewal payments but does not entitle you to a refund for the current billing period unless you qualify under the conditions above. We recommend that you use the free trial to fully evaluate the service before purchasing a longer-term plan.

    Last updated: July 2026